CANCELLING YOUR ORDER

Jasnit reserves the right to accept or reject order cancellation requests at its discretion. If the order has not been processed or approved, Jasnit will cancel it and provide a full refund. However, once an order is processed, cancellation is not possible, and Jasnit’s decision in this regard is final. Customers must accept and respect this policy when using the Jasnit website. It is crucial for customers to review and understand these terms before placing an order to avoid any disputes later on.

ORDER DELAY / CANCELLATION DUE TO DELAY
Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your approval on this matter. This may result in your order getting delayed.
Incase our garment construction expert team notices that the measurements you have provided is not right or if there is a variation then we may approach you to cross check the measurements again. The time taken for these measurements to be re-checked may delay an order.
At any point in time, during the garment construction process it cannot be canceled.

EXCHANGE RATE
We follow our own Exchange Rates

RETURNS & REFUNDS
Jasnit allows exchanges/refunds under specific circumstances:

Manufacturing Defect: If you receive a product with a manufacturing defect, you are eligible for an exchange or refund.

Wrong Product Shipped: If you receive a product that does not match your order, Jasnit will process an exchange or refund.

Damaged Merchandise: If you receive damaged merchandise, you can claim an exchange or refund by emailing a photo of the damaged item to info@jasnit.com within 24 hours of receipt.

Once Jasnit receives the defective/damaged merchandise and validates your refund request, they will send you an email authorizing the refund. The refund process may take up to 7-10 working days to reflect in your account.

For payments made using credit/debit cards or net banking, the refund amount will be credited back to the same account from which the payment was made.

Customers are advised to follow these guidelines for processing exchanges/refunds and to contact Jasnit’s customer support if they encounter any of the mentioned issues with their purchased items.